Return policy
We adhere to industry best practices in processing all orders. Each order undergoes thorough inspection for accuracy and quality before dispatch from our partner studios and factories. Despite our diligent efforts to minimize errors, unforeseen issues may still arise.
Pre-Order Items
Please note that some of our clothing items are available for pre-order and may not be ready for immediate delivery. We guarantee top quality for all our products.
Order Cancellation Policy
- Cancellation Window: You may cancel your order within 24 hours of placement.
- Cancellation Fee: A 5% fee will be deducted from the refund amount for cancellations made within this period.
- Non-Cancellable: After 24 hours, orders cannot be canceled.
Return and Refund Policy
All sales are final and non-refundable. Returns and refunds are only applicable under specific conditions outlined below:
| Condition | Policy |
|---|---|
| Product is out of stock | Refundable |
| Pre-order products | Non-refundable |
| Change of mind | Non-returnable/Non-refundable |
| Sale or promotional products | Non-returnable/Non-refundable |
| Opened and used products | Non-returnable/Non-refundable |
| Product is damaged, malfunctioning, or has a manufacturing defect upon receipt (see Damaged Goods section) | Non-returnable/Non-refundable |
| Damage due to user negligence, misuse, or abuse (e.g., exposure to high heat, chemicals, open flame, sharp objects) | Non-returnable/Non-refundable |
| Products obtained from sources other than the official website | Non-returnable/Non-refundable |
Damaged Goods
If you receive a product that is damaged, malfunctioning, or has a manufacturing defect, please refer to our Damaged Goods section for further instructions.
Contact Information
For any inquiries or assistance, please contact us at service@ceillz.com
By placing an order with us, you agree to the terms outlined in this policy.